It handles supported enquiries, captures details, books, routes and follows up—then hands over with context when your team’s judgement or personal attention matters.
Works with your team. Hands over when people matter.
MAYA · 360AIAI Sales Assistant
WhatsApp may already be your busiest front desk. But every manual reply, copied detail and forgotten follow-up still depends on someone remembering the next step.
The Assistant takes care of approved, repeatable front-line work. When a request needs judgement, negotiation, approval or personal attention, it hands over with the customer context and next action already visible.
Fast, consistent work that follows approved knowledge and business rules.
The team remains responsible for moments that need experience and human judgement.
The conversation does not restart when a person steps in.
Not a replacement employee. A digital Assistant working alongside your team—removing repetitive front-line work and helping people respond faster, more consistently and with better context.
Start with the job—not the technology. Choose what the Assistant should handle first; we recommend the capabilities and turn your selection into a practical Blueprint for review.
Qualify enquiries and keep every serious opportunity moving.
AI Sales Assistant
Specialises inLead qualification & follow-upNothing is charged at this step. We’ll review your workflow and recommend the suitable setup.
A customer asks about a Saturday appointment. Your Assistant does more than reply—it understands, collects, creates and keeps the outcome visible.
Your Assistant handles the repeatable first steps. Approved knowledge, configured workflows and human ownership still decide how the work gets done.
Recognises EN, 中文 and BM, then answers from business content you approve.
Actions follow configured business rules and paths.
Unsupported, sensitive and high-value cases return with captured details and the next action visible.
Knowledge gaps and Rule opportunities are reviewed before any change is applied.
The platform underneath has eight capabilities. You never have to assemble them yourself — we arrange them into the four stages your Assistant needs to actually finish a job.
Explore 360connect ↗Recognise intent and answer from business-approved multilingual knowledge.
Approved KnowledgeContact IntelligenceTurn conversations into organised customer details, requests and evidence.
Team InboxSmart FormsCreate bookings, move sales or service records and keep the next action visible.
Booking & CalendarSales & Service PipelineCoordinate approved outreach and link the workflow with the systems you already use.
Controlled CampaignsIntegration HubEvery Assistant is configured on 360connect—an existing operational platform built to keep customer conversations, records, actions and team ownership connected.
Start with one primary role and one focused customer workflow. Choose the commitment that fits; we review the Assistant Build and any integration scope with you before launch.
A personalized Assistant configured around a practical business outcome—not a generic chatbot login.
RM500/month applies to the 6-month Standard term. The 3-month Starter is RM600/month. Advanced integrations, additional WhatsApp connections or larger-team requirements may require a Pro platform setup and separate scope.
No. A chatbot mainly replies. Your 360AI Assistant can also capture structured information, start approved workflows, create booking or pipeline records, assign ownership, follow up and hand important situations to your team.
No. It works alongside your team. The Assistant handles approved, repeatable front-line work, then hands over with customer context when judgement, negotiation, approval or personal attention is needed.
The Assistant can receive, understand and respond to supported enquiries outside office hours, subject to the configured WhatsApp connection, approved workflow and service availability.
Yes. The Assistant can be configured to identify and respond in English, Chinese and Bahasa Malaysia using approved business knowledge.
Choose a 3-month Starter at RM1,800, a 6-month Standard at RM3,000, or commit for 12 months at RM6,000 and receive 14 months access. A one-time Assistant Build fee may apply after workflow review and standard setup may be waived for eligible annual commitments. Complex integrations and custom development are always scoped separately.
Show us what your team is handling manually. We’ll design an Assistant Blueprint that handles the routine and hands over with context when your people are needed.